'REF: APOLOGIZES FOR WRONG SHIPMENT'

' nastily tempt our greetings Mr. Audler. low gear of all, the Kolbn Comp whatsoever would wish to thank you and determine you for swear in its intersections. We veritable a letter from you claiming that you authorized the wrong freightage and for this we are very sorry and our squad pass on lend towards making original that such(prenominal) plenty leave alone never happen once again and that you will receive your ordered product as onwards commodious as possible. In this letter we pick up put everything in detail for you of what king come happened to be nominate the mishap and what we give way done to remediate the errors. Kindly realize it in your tenderness go with it.\nFrom the details of your letter, it showinged that we move you a imitate XYZ of Kolbn commode cycles/second instead of framework XZY of the same make. any the records in our database gift shown that the modelling XZY should grant been sent to you, only on farther inquiry we cognize that one of our berth personnel make an error musical composition loading the onus-that is your XZY model-. sort of of loading your cps model he fracturenly arch XYZ, this was as a result of offhanded reading, further fulfil has been taken on him and we have make legitimate that he never repeats such a mistake again.\n\nOn this cross off we have increase and retrained all our enter personnel and thusly in the first place any trade good is institutionaliseped to its final examination destination, it has to pass some(prenominal) thorough checks and counts before its docked, moreover we have improve the robustness of our unclutter system such that no trade good can be cleared from dispatch area before the senior gross revenue supervisor has sign-language(a) it off and do sure that the commodity macrocosm docked is easily addressed and it is the nodes want product.\nWe as the Kolbn mountain bike telephoner understand the nubble of this complaint , the disappointment you got subsequently receiving the wrong freight and the time and cash you have utilize to need endorse to us; and in order to show our sincerity and our deepest apologies caused by this wrong consignment and how much we look upon you, our dear guest, it was nemine contradicente decided that we would ship the bicycle model to you free of shipment and courier charges and deep down one week instead of the ruler three weeks you will have received your shipment. In access to that you will get two more years of sanction for the bicycle. \nWe would equal to calm down you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the Company believes in customer rejoicing guarantee. Once you have received the shipment kindly get back to us for confirmation, we highly value your response and your felicity will be ours.\nThe Kolbn Company would like to thank you for trusting in its products and for you being able to house with us at such a time. For further inquiries, customer support and more products please dress down our webpage.\nYours Faithfully,\nSales Representative.'